Disclosure Statement

Complaints procedure

Complaints Process

Maddison Financial Services is committed to providing you with excellent customer service and quality products. If you believe that we have not delivered in a particular area we would like to hear your comments. If you are not fully satisfied with the services provided by Maddison Financial Services, please contact us directly so that they may deal with your complaint through our internal complaints process.

Complaint Received

We will acknowledge your complaint in writting within 2 business days of your Notification.

We will investigate the matter fully and will attempt to resolve your complaint within 10 business days.

If we are unable to resolve your complaint within 10 days we will provide you with a written update as to the reason fo the delay and the actions we are taking to resolve your complaint and the timeframe of our response.

If we are unable to resolve your complaint, you may referente it to The Financial Dispute Resolution Service (FDRS)